ABOUT

Mission Statement

Our mission is to inspire better health in Braidwood and neighboring communities through provision of high level comprehensive and individualized patient care whilst integrating a holistic model toward diagnosis and management of illnesses. We are committed to enhancing physical and mental wellbeing in Braidwood and its environs via health promotion, disease prevention and optimal patient outcome. We seek to deliver quality patient centered and holistic health care with equity while treating all patients with respect and dignity.

Appointments

At Wallace Street Medical Centre, we run an appointment-based system. You can book an appointment with your preferred doctor by phoning the practice or online via HotDoc. Urgent medical problems will be addressed promptly, kindly notify the receptionist. Appointments are made at 15-minute intervals, kindly inform our receptionist if you need extra time or select the option of long appointment when booking online.

We endeavor to stick to the appointment schedules as we wouldn’t want to keep you waiting. However, due to the unpredictable nature of medical practice, doctors can run behind time sometimes despite best intentions. This may be because a patient requires urgent and unexpected medical need. We regret any inconvenience caused to patients when we run behind with our appointment schedule. However, be rest assured that you will be given the time you deserve.

If you no longer require your appointment, kindly call to cancel at least 2 hours before the appointment time so the time can be made available to other patients. If you do not give us 2 hours’ notice, or you do not attend your appointment you will be charged a fee ($40 for standard consultation, $80 for long consultation). Please note, it is our practice policy that none of our doctors will see you until such fees are paid.

After Hours

If you are experiencing an emergency and need medical care, you should always call 000 or visit Braidwood Multipurpose Hospital (0248429000)

Should you require after hour (non-emergency) medical attention, we offer after hour phone consultation to our regular patients between 7pm and 9pm.  However, please note that this service is privately billed and requires upfront online payment. You will be able to get some Medicare rebate if you have a valid Medicare card and has been a regular patient of our practice. Go to “after hour phone consultation” on Hotdoc, follow the steps to book appointment.

For other after hour telehealth services, call: 13SICK (13-7425) or National Home Dr service to arrange an appointment or Health Direct 1800 022 222 (a 24-hour health advice line)

Nearby hospitals

Braidwood Hospital 4842 9000
73 Monkittee Street

Goulburn Base Hospital 02 4827 3111 – 130 Goulburn St, GOULBURN

Queanbeyan Hospital 02 6298 9211 – Cnr Collette and Erin Streets QUEANBEYAN

Canberra Hospital 02 5124 0000 – Yamba Drive, GARRAN

Disability Facilities

Wallace Street Medical Center is designed for wheelchair access. We have a wheelchair available if required. Should you have special needs please notify our friendly reception team.

Privacy Policy

Introduction

The Wallace Street Medical Centre takes the privacy and security of personal health information very seriously. This privacy policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties.

Why and when your consent is necessary

When you register as a member or patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.

Why do we collect, use, hold and share your personal information?

Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (e.g. staff training).

What personal information do we collect?

The information we will collect about you includes:

names, date of birth, addresses, contact details

medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors

Medicare number (where available) for identification and claiming purposes

healthcare identifiers

health fund details

How do we collect your personal information?

Our practice will collect your personal information:

1. When you make your first appointment our practice staff will collect your personal and demographic information via the registration form
2. While providing medical services, we may collect further personal information through Electronic Transfer of Prescriptions.
3. We may also collect your personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment or communicate with us using social media platforms
4. In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:

• your guardian or responsible person
• other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services
• Your health fund, Medicare, the Department of Veteran’s Affairs (as applicable) or other Government departments (as necessary).

Who do we share your personal information with?

We may share your personal information:

• with third parties who work with our practice for purposes, such as accreditation agencies or information technology providers – these third parties are required to comply with Australian Privacy Principles and this policy
• with other healthcare providers
• when it is required or authorized by law (e.g. court subpoenas)
• when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent
• to assist in locating a missing person
• to establish, exercise or defend an equitable claim
• for the purpose of confidential dispute resolution process
• when there is a statutory requirement to share certain personal information (e.g. some diseases require mandatory notification)
• while providing medical services through Electronic Transfer of Prescriptions

Only people that need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.

We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.

Our practice will not use your personal information for marketing any of our, or our partners, goods, or services directly to you without your express consent. If you do consent, you may opt-out of direct marketing at any time by notifying our practice in writing.

How do we store and protect your personal information?

Your personal information may be stored at our practice in various formats. This may be in the form of electronic records, paper records, images (e.g. x-rays, CT scans, and photos) or audio recordings.

Our practice stores all personal information securely. Paper documents are securely stored, and once transferred to electronic format, the paper records are destroyed via a confidential waste service. Electronic records within the patient management system are password protected. All information is backed up daily both internally and to an offsite location. This information is encrypted. Additionally, all staff members are bound by confidentiality agreements regarding the dispensing of personal patient information.

How can you access and correct your personal information at our practice?

You have the right to request access to, and correct, your personal information.

Our practice acknowledges patients may request access to their medical records or request to transfer their records to another medical provider. We require you to put this request in writing addressed to our practice and we will respond within 30 days. There is no charge for making the request; however, the WSMC reserves the right to impose a reasonable administration fee to release the records. The fee must be paid before medical records can be released.

Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify your personal information held by our practice is correct and up to date. You may also request that we correct or update your information, and you should make such requests by speaking to one of our reception staff on (02) 48421575 or by visiting our clinic.

How can you lodge a privacy related complaint, and how will the complaint be handled at our practice?

We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve your concern in accordance with our resolution procedure. All privacy related complaints should be sent to our practice or submitted to the feedback box at the practice or emailed to admin@wallacesmc.com.au. All efforts will be made to address your concerns within 30 days.

You may also contact the Office of the Australian Information Commissioner (OAIC). Generally the OAIC will require you to give them time to respond, before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 336 002. Alternatively, you may wish to contact your state or territories Health Services Commissioner. In the ACT, you may also consider contacting the ACT Human Rights Commission by visiting http://hrc.act.gov.au or calling (02) 6205 2222.

Policy Review Statement

This privacy policy is reviewed regularly to ensure it is in accordance with any changes that may occur. WSMC clients will be notified of any changes via email.

Fees

We have a mixed billing policy for consultations.

Patients and services in the following categories will be bulk billed for valid Medicare holders

• Under 16 years of age
• Commonwealth Concession Card holders
• DVA Gold Card Holders & White Card Holders
• Aboriginal and Torres Straight Islanders

The following services are Bulk Billed for all patients with valid Medicare card:

• Chronic disease management plan
• 45-49 year Health Assessment
• Over 75s mandatory Older Driver medicals/Yearly Health Assessments

A private fee applies for patients who are not eligible under the above Bulk Billing criteria

Please see Pricing Schedule for more details.